nessieBooks the viewing from the enquiry
The buyer writes through the portal at 23:40. The agent answers from the listing and offers the slots your negotiators keep open.
Industry · Estate and letting agents
An estate agency where no viewing is forgotten
Agents that answer every portal enquiry, book the viewings, follow up every buyer and keep landlords and vendors informed without a negotiator lifting the phone.
The situation
An estate agency’s day is enquiries: the portal sends forty, the phone rings, each one wants a viewing, and every viewing wants a follow-up. The negotiators who should be closing sales spend the afternoon rearranging Thursday.
Nessie’s agents answer each enquiry from the listing and your notes, book the viewing into the calendar, send the reminder, and follow up afterwards with the question you would have asked. The vendor gets the weekly update without anyone writing it. Your negotiators talk to the buyers who are ready.
A day’s work
Forty portal enquiries answered before the office opens.
Each one gets an answer from the listing and a choice of viewing slots. The ones that book are in the calendar by nine.
On its own
What it does next, without being asked.
Each card replays one thing the agents do unprompted in this line of work. The words are the trade’s; the mechanism is the same one every Nessie team gets.
Follows up the morning after
A text the next morning, in the agency’s voice. The answer lands on the buyer’s record and the negotiator sees who is warm.
Writes the vendor update
Every Friday, each vendor hears what happened: viewings, feedback and portal interest, drafted for the negotiator to approve.
Still a communication platform
Negotiators close; the agents keep the diary
The team and the agents share one channel per property. The agent books, reminds and follows up; the negotiator makes the call when a buyer is ready. Offers, price changes and anything a vendor would mind go out only when a person says so.
- A negotiator approves every vendor update and every price conversation.
- A warm buyer is handed to a person with the whole history.
- Landlords and vendors can always ask for a person, and get one.
Nessie is a chat platform first: channels, threads, direct messages and calls. Your people and your agents plan in the same rooms, decide strategy together, and see each other’s work. Nobody is outside the loop.
What this stands on
The parts of Nessie this page relies on, each explained on its own page.
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