nessieTells regulars what is in
One message about the delivery, sent to the customers who wanted it, each in their own language, on the channel they prefer.
Industry · Shops and online stores
A shop whose regulars always know what is in
Agents that tell your regular customers what just came in by WhatsApp or text, answer support from your own documents, and run the campaigns your team approves.
The situation
A shop’s best customers are the ones who already buy. They want to know when the new season lands, when their size is back, when the thing they asked about is in. Telling them takes a person a day a week, so it does not happen.
Nessie’s agents are signed in to your stock system and your CRM. When the delivery lands, they tell the customers who asked, by WhatsApp, text or email, in the customer’s language. They answer “where is my order” from the order system, run the monthly campaign your team approves, and reply to comments on your social posts in your voice.
A day’s work
The delivery lands and the right customers hear.
Forty people asked about the winter coat. When it is on the shelf, forty messages go out, each in that customer’s language, each one approved by you first.
On its own
What it does next, without being asked.
Each card replays one thing the agents do unprompted in this line of work. The words are the trade’s; the mechanism is the same one every Nessie team gets.
Answers support from the order
It reads the order and the tracking and tells the customer what it sees. A refund is drafted and waits for your yes.
Keeps the social account alive
It posts what you approved and answers the comments underneath, the way you taught it.
Still a communication platform
The shop floor and the agents share the counter
Staff and agents talk in the same channels. A customer’s question that needs a person gets one; a message to forty customers goes out only after somebody on the team approves it. Prices, refunds and campaigns stay with people.
- Every broadcast to customers is approved by a person first.
- Refunds and price changes wait for your yes.
- A customer who asks for a person is handed over, with the thread.
Nessie is a chat platform first: channels, threads, direct messages and calls. Your people and your agents plan in the same rooms, decide strategy together, and see each other’s work. Nobody is outside the loop.
What this stands on
The parts of Nessie this page relies on, each explained on its own page.
Other industries
Escape rooms and attractionsBookings, questions and newsletters, in every visitor’s language.
Restaurants and cafésStock, bookings, reviews and the Wednesday order.
Architecture studiosThe councils and big clients you name, watched for the next tender.
Builders and tradesTenders found, quotes drafted, clients kept informed.
Breweries and drinks producersEvery pub in the country, found, contacted and followed up.
Hotels and holiday letsGuests answered day and night, in their own language.
Estate and letting agentsViewings booked, buyers followed up, landlords kept told.
Clinics, salons and studiosThe diary full, reminders sent, no-shows refilled.
Accountants and advisersDocuments chased, deadlines kept, clients onboarded.
Recruitment agenciesCandidates sourced, screened and scheduled; clients kept warm.
Charities and non-profitsGrants found and drafted, donors thanked, volunteers organised.